ORDER POLICIES

Placing Orders.  Orders may be placed online via email. Please be sure to include you phone number so that we can contact you with any questions and to update you with the shipping and tracking information.

 

Process Time.  Orders are filled in the order they are received and will not ship until payment has been received by Eternal Delight Ltd. Once payment has been received, we strive to process all orders within two business days (Monday – Friday excluding holidays).

 

Cancellation and Order Change Policy.  All sales are final. Once an order has been placed, no cancellations are possible. Similarly, if you wish to add to your order, Eternal Delight reserves the right to treat any additions as a second order incurring additional shipping charges.

 

Refund Policy. If you are unsatisfied with your order for any reason, items may be returned in unused and unopened condition. In order to receive a refund, you must return the unopened and unused items in their original condition within 15 days of receipt of your order. Returned items must be sent to Eternal Delight Ltd, 157 Hight St, 8011 Christchurch, New Zealand. You are responsible for all shipping charges. Your refund for the purchase price minus a 15% restocking fee will be issued in the form payment was received (for money transfer or PayPal payments). Shipping charges will not be refunded.

 

Product Availability.  At Eternal Delight Ltd we maintain high standards in all our processes to assure you the highest quality. Although our goal is to fulfill 100% of each order, given the perishable nature of our products, from time to time products may be unavailable due to circumstances beyond our control, or we may determine that the quality is below our standards. If we are unable to ship all or part of any order our liability will be limited to those amounts paid under this Agreement.

 

SHIPPING POLICIES

Shipping Method & Costs.  All orders will be shipped from Christchurch. National orders include delivery confirmation or tracking information, which will be provided to you in the shipping confirmation e-mail.  You will have to choose the shipping method.  Please note, we reserve the right to upgrade your shipping method at no additional charge to you. Standard shipping is generally 2-5 business days (not guaranteed). To determine the estimated shipping charges for your order, please contact us.

International Shipping.  We can offer international shipping for a number of our products excluding Water Kefir Grains & Kombucha Cultures. International orders are send according on the shipping method selected by the customer.

Risk of Loss.  All orders are made pursuant to a shipment contract meaning that the risk of loss and title for such orders pass to you upon Eternal Delight’s delivery of the order to a shipment carrier. We encourage you to use the tracking information supplied for your order to track and retrieve items promptly.

Order Arrival.  Starter cultures are sensitive to extreme temperatures and should be removed from the shipping box immediately and placed in the refrigerator or the freezer. Cultured vegetables/condiments are shipped in a chilled state and should also be placed in the refrigerator or freezer immediately upon arrival.

 

PAYMENT TERMS

Forms of Payment.  To make your ordering as flexible as possible, we accept  Paypal and money transfer onto our account. 

 

OTHER TERMS & CONDITIONS

Privacy.  Your privacy is important to us we will not share your information with any third party except as required by law or as necessary to complete an order placed by you with us. To respect your privacy, all information collected on this Site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned unless you consent otherwise!

 

Electronic Communications
By providing your email to Eternal Delight Ltd you consent to receive communications from us electronically. Eternal Delight Ltd may send occasional emails about changes to its services, surveys, or special offers. If you would like to opt-out of receiving such emails please send us an email stating that you do not wish to receive promotional communications. If you do opt-out, you will continue to receive non-promotional communications regarding the status of your orders or your account.

Third-Party Information Providers and Merchants
Eternal Delight Ltd may permit you to order and receive products, information, and services from businesses that are not owned or operated by Eternal Delight Ltd. In such instances, Eternal Delight Ltd acts only as the link between you and such businesses. The purchase, payment, warranty, guaranty, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. Eternal Delight Ltd makes no representations or warranties of any kind, express or implied, regarding the merchandise, services, or information received from such third parties and the fact that Eternal Delight Ltd makes such products, information, and services available should not be construed as an endorsement of the businesses or the products, services, and information they provide.